Last Updated: 24 July 2026

At MASA POWER Trading FZCO (“MASA POWER”, “we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.masapower.com (the “Website”), contact us, request our services, or otherwise interact with our business.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

MASA POWER Trading FZCO is a renewable energy solutions provider and an authorized distributor of AUXSOL solar products, supplying solar inverters, battery energy storage systems, EV charging solutions, and related technologies across the Middle East and Africa.

Registered Office
Dubai, United Arab Emirates

For any questions regarding this Privacy Policy or your personal information, please contact:
Email: info@masapower.com

2. Information We Collect

We may collect personal information directly from you or automatically when you use our Website.

Information You Provide

This includes information submitted when you:

  • Request a quotation
  • Submit a contact or partnership enquiry
  • Register for training or events
  • Download brochures or technical documentation
  • Subscribe to marketing communications
  • Contact our sales or support team

Depending on your interaction with us, we may collect:

  • Full name
  • Company name
  • Job title
  • Business email address
  • Telephone number
  • Country or region
  • Product or service interests
  • Any information included in your message or enquiry

Information Collected Automatically

When you visit our Website, certain technical information is collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referral website
  • Website usage data

This information helps us improve our Website, understand visitor behaviour, and maintain website security.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and quotation requests
  • Process partnership applications
  • Provide technical support and customer service
  • Deliver requested documentation and product information
  • Improve our products and services
  • Operate, secure, and maintain our Website
  • Analyse website performance and user experience
  • Communicate important updates
  • Send marketing communications where permitted
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Where applicable under laws such as the UAE Personal Data Protection Law (PDPL), the EU General Data Protection Regulation (GDPR), or the UK GDPR, we process personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Steps requested prior to entering into a contract
  • Our legitimate business interests
  • Compliance with legal obligations

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our Website.

Cookies may be used to:

  • Enable essential website functionality
  • Remember your preferences
  • Analyse website traffic
  • Measure marketing campaign performance

We may use third-party analytics and advertising tools, including:

  • Google Analytics
  • LinkedIn Insight Tag
  • Meta Pixel

Where required by applicable law, non-essential cookies will only be activated after receiving your consent. You may manage or disable cookies through your browser settings or our cookie preferences banner.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary, including:

  • Website hosting providers
  • Cloud service providers
  • CRM and business management platforms
  • Marketing and analytics providers
  • Professional advisers and auditors
  • Logistics and business partners involved in fulfilling your requests
  • Government authorities where legally required

All service providers are required to handle your information securely and only for authorised purposes.

7. International Data Transfers

As an international business operating across multiple countries, your information may be transferred to or processed in countries outside your country of residence.

Where such transfers occur, we implement appropriate safeguards to protect your personal information in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain customer and business records
  • Meet contractual obligations
  • Resolve disputes
  • Comply with legal requirements

When personal information is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement appropriate administrative, technical, and organisational security measures designed to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Request data portability
  • Withdraw your consent at any time
  • Opt out of marketing communications

To exercise any of these rights, please contact us at: info@masapower.com

Where applicable, you also have the right to lodge a complaint with your local data protection authority.

11. Marketing Communications

If you subscribe to our communications or otherwise permit us to contact you, we may send information regarding:

  • New products
  • Industry updates
  • Company news
  • Events and training
  • Promotions
  • Technical resources

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

12. Third-Party Websites

Our Website may contain links to external websites operated by third parties. These websites have their own privacy practices, and MASA POWER is not responsible for their content or privacy policies. We encourage you to review their privacy notices before providing any personal information.

13. Children’s Privacy

Our Website and services are intended for business professionals and individuals aged 18 years or older. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or technology. Any updates will be published on this page with a revised Last Updated date. We encourage you to review this Policy periodically.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us.

MASA POWER Trading FZCO
Dubai, United Arab Emirates
Email: info@masapower.com